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Women In Expediting: A Conversation with Ellen Voie, President & CEO, Women in Trucking

Ellen Voie, President & CEO, Women In Trucking

new expediter services logo
Over the past few months, we’ve shined the spotlight on the importance of the role that women play in Expediting. As more women enter into the industry, their skills and talents have become essential to building and maintaining successful businesses for many Expediting teams.
As a proud supporter and sponsor of the Women In Trucking organization, Expediter Services, is honored to feature in this issue of Spotlight News, the foremost advocate for women in the trucking industry: Ellen Voie, President & CEO, Women In Trucking, to get her insights concerning women in the industry, and the new opportunity for women offered by WIT and ES.
Learn more about Women In Trucking.

SLN: Tell us about the Women In Trucking organization?
Women In Trucking Association (WIT) is a nonprofit organization formed to increase the level of women employed in the trucking industry.  Specifically, our mission is to encourage the employment of women in trucking, address obstacles that might keep women from either entering the industry or succeeding within the industry, and to celebrate the success of our members.  We were formed in March, 2007 and have grown to include nearly 4,000 members in the United States, Canada, Mexico, Japan, Sweden, Australia, New Zealand and South Africa.  Seventeen percent of our members are men who join because they support our mission.

SLN: What was your motivation for creating WIT?
My motivation in forming WIT was due to my role at a large carrier.  I was responsible for corporate level initiatives to attract and retain nontraditional groups, which included women.  I realized this industry didn’t do a good job in understanding how to introduce women to the great careers within transportation.

SLN: Who is WIT’s audience?
Our audience includes nearly anyone.  First, we want to attract drivers as well as women in management roles, so that includes the non-trucking public.  Our efforts there are to break through any negative stereotypes they might have about trucking, which includes our image.  Secondly, our audience includes carriers as well as suppliers.  We are a great resource for carriers who want to attract and retain more women, but we also have suppliers who support us because they believe in our mission to increase the number of women working in the trucking industry.

SLN: Can anyone join WIT?
Anyone can join!  The dues are divided into both individual and corporate segments.  A student can join for $10 annually.  A driver’s dues are $25 annually and a non-driver pays $50 each year.  A corporate membership is either $500 or $1,000 each year, depending on the size of the company.  Our members include everyone from retired drivers to huge companies such as Walmart, Frito-lay, Daimler and more.

SLN: What are the hurdles women encounter in the trucking industry?

The hurdles, or obstacles, that women encounter can be divided into the driver population and women in leadership roles.  For drivers, everything from truck cab design to safety on the road to harassment from other drivers can be an issue.  For women in leadership, some of the challenges are working in a male dominated environment, ensuring diversity in management and creating a career path for success.

SLN: What specifically does WIT do for women in the trucking industry?
We have many projects that support our mission.  We created a Girl Scout Patch to teach the next generation about the trucking industry.  We work with truck cab designers to create a more ergonomic and driver friendly truck.  We have an anti-harassment employment guide for carriers as well as a recruiting guide on how to attract female drivers.  We formed an Image Team to speak to the media and more importantly, to give legislators and regulators rides in a truck so they can get a glimpse into the challenges a driver faces on the road.  We have a sister organization that provides scholarships for education in any field related to transportation, including safety, driving and technical areas. We are always looking to our members for guidance on how to be a better resource for them.

SLN: How can companies benefit from addressing women’s roles/issues in their businesses?
Companies who hire female drivers will enjoy a very productive and safe group.  Women take fewer risks and so accidents are less severe due to their safe driving behaviors.  Woman are often better with customers, better with their paperwork and better with the equipment.
For women in leadership, women bring a different perspective to the team.  We are more collaborative and more inclusive in our decision making styles.  Again, the less risky behavior results in a more focused view regarding decision making at the top levels.
Numerous studies have found that a greater level of diversity brings in higher profits to the organization and that’s a great reason to hire and promote more women!

SLN: What is the latest Opportunity you’ve found for Women in the trucking industry?
We are so excited to partner with Expediter Services (ES) to attract more women into the industry.  ES has a higher percentage of female drivers than the industry average (six) because of the collaborate and inclusive culture.  The turnover rate in the trucking industry as a whole should be an embarrassment because a typical carrier does not adequately prepare a potential driver for the challenges he or she might face in this industry.  ES ensures the driver not only understands, but is prepared for these challenges.  This is something we feel will help attract and retain more women in transportation careers.

SLN: How can women benefit from Women in Trucking and ES’s Women in Expediting opportunity?
Expediting is something many women enjoy because they don’t want to operate a truck “that bends.”  The smaller straight trucks are easier to learn to operate and a driver can be productive in a shorter time after deciding on this career opportunity.  The expediting segment of the industry can offer women (and men) a way to earn a good wage in a job that gives them more independence than sitting in an office and offers a sense of adventure along the way.
WIT and ES will be working together to give potential drivers opportunites to drive for a living, become owners, and start their own businesses in a supportive culture that encourages, mentors and offers services to make them more productive and successful.  Between our two organizations we have the resources and the expertise to create an environment for success.

SLN: Where do you see the WIT/WIE opportunity going in the near and far term?
As we develop our partnership in the expediting segment we can grow beyond and move into the class A part of the trucking industry.  We have the systems in place to change the way the industry attracts and retains all drivers, but more importantly, to increase the number of women who are not only employed in the trucking industry but who are successful and happy with this environment.

Thanks Ellen,  for sharing your experience about Women in Expediting with us.
Stay tuned for another edition of Women in Expediting in a future issue of Spotlight News!

Visit our Women in Expediting page to learn about how you can get started today with your new career.

ES is working for You!

Call us at 877.349.9303 and Never Stand Alone.

Please visit us on Facebook.

Women in Expediting: Starr Hill. The Follow Up.

new expediter services logo
You may recall in a recent issue of Spotlight News, we spoke with the husband and wife team of Randy and Starr Hill, an independent contractor expediting team, who leveraged Expediter Services opportunities, programs, and equipment to build a successful business. Read more here.  As their earlier story unfolded, it became clear that Starr had overcome a number of hurdles set forth by the DOT, Carriers, and the industry at large, with perseverance, planning and help from ES. Starr was kind enough to go into more detail about her journey into Expediting and how Expediter Services was there to help her clear these hurdles to achieve her goal of becoming a driver in order to work with her husband.

SLN: Thanks for taking time to talk with us again. Can you give us more background as to why you chose Expediting as a career path?
After Randy’s back injury, we were looking at getting back into a trucking career with a better lifestyle, and Expediting was definitely a much better choice because the trucks are easier to drive than tractor trailers. We also liked the fact that Expediting is mostly no touch freight.

SLN: You’ve mentioned that you didn’t have your CDL when you decided to give Expediting a try. Tell us more about your thought process while considering this new direction.
When we made the decision to get into Expediting, we contacted ES to get more information and to tell them about our business goals before getting started. They were extremely helpful. At first, only Randy was officially onboard at ES, since he already had his CDL. It was our plan from the beginning that I would get my CDL, too. I had passed my written portion of the test, but still needed to become trained in order to get qualified by a carrier. We actually lost time at the start because I had such a difficult time finding a way to finish up.

SLN: Was ES helpful in finding a solution to your getting qualified?
Oh, definitely! Once we mentioned our predicament to the ES team, they came up with a solution: I could train with my husband in our own truck. I can’t tell you what a relief it was.

SLN: What are the advantages of having your husband train you?
Had ES not come up with the solution that my husband could train me, I probably would not be in the business right now. I would have had to train with a stranger, and I probably would have had to train with a strange man — and Randy (nor myself), would have wanted that scenario. Besides, my husband is a real driving professional, and I can’t think of a better person to train with. There are other advantages and benefits to training with my husband, too.

SLN: Can you go into detail about these advantages and benefits?
I’m happy to tell you more, because you really can’t get these benefits anywhere else when you’re just getting started in the trucking business.
– I didn’t have to go to trucking school. I was able to get all of the necessary training on-the-job, with my husband.
– I didn’t have to train with a stranger.
– Once I got my license, I was able to earn full pay, not training pay, which is a huge benefit.
– We’re not tied to a lease-purchase.
– We’re not tied to paying back any signing bonus.
– We’re not stuck into a contract with a carrier forcing us to drive for them for any set number of years because they paid to train me.
– We’re free to pursue truck ownership on our own terms.
– We also have real options, like great equipment and support from ES that lets us train, work and progress at our level of choice.

SLN: That all sounds great! How have things been for you and Randy since you’re now fully licensed and up to speed?
Business is great! I’m driving and contributing to our team, just as we planned. Throughout the entire process of Randy and I becoming contractors with Expediter Services, they have truly lived up to what others in the business have told us about the company. They keep their promises and work with you to help find solutions. It’s refreshing to find a company that doesn’t fight you tooth and nail. They really want you to succeed. I honestly don’t see how anyone would not want to have them standing with you in your corner.

Thanks Starr,  for sharing your experience about Women in Expediting with us.
Stay tuned for another edition of Women in Expediting in a future issue of Spotlight News!

Visit our Women in Expediting page to learn about how you can get started today with your new career.


ES is working for You!

Call us at 877.349.9303 and Never Stand Alone.

Please visit us on Facebook.

When There’s Downtime, It’s Time to Upgrade

Back in February of 2014, Spotlight News featured Michael and Dee Zaffino, a couple who made the switch from driving eighteen wheelers, over-the-road, to being successful Expediters who purchased their very own 2008 Kenworth T660 straight truck from Expediter Truck Sales. Read more of their story here.
Over the past two years, the Zaffino’s have racked up tens of thousands of miles on their truck, delivered hundreds of loads and generated a good revenue stream — but lately, they began to realize their truck was getting a little tired. “We’ve really driven our truck,” said Dee. “From the time we first bought it until just recently, we’ve made the most of our investment.”

It’s Important to Know When to Upgrade

As with any truck, there’s a point when you know it’s time to upgrade, and that time was soon approaching for the Zaffino’s. “Our Kenworth was beginning to have maintenance issues. It’s something we were expecting, since it was an older truck,” said Dee. “It comes to a point where there are diminishing returns. We began to have so much downtime, it just didn’t make sense to keep putting money into the vehicle. We purchased this truck from Expediter Truck Sales with over 700,000 miles on the clock. We definitely feel like we got our money’s worth because the price we paid for it was far below what we would have paid for a new one. That’s why we went back to Expediter Truck Sales for our new truck!”
Once again, the Zaffino’s trusted Expediter Services to help them get back up to speed. “We contacted Danny Vernon at Expediter Truck Sales and told him about the issues with our truck and that we were ready to upgrade into a newer unit. He found us a 2014 Cascadia from ES’s fleet and WOW, what a difference! You hear people say that you actually make more money when you drive newer equipment, and that is absolutely true. After driving our new truck for about a month, we can see the difference in fuel economy and of course maintenance. With this new truck and ES’s support, Mike and I feel we we could be in the position to build a fleet in the future,” said Dee.
The buying experience was just as good this time around, too. “Purchasing our new truck was almost too easy. Every step of the buying process was handled under one roof. Our financing was through Expediter Equipment Finance, and everything went smoothly. I don’t know any other company that brings all of the pieces together like ES. I can also say the same thing about their support. They’re with you every step of the way.”

Dee Discusses Being a Women in Expediting

We also asked Dee about her experience being a Women in Expediting. “Mike and I are two totally different people and bring different skills to our business. I handle most or all of our paperwork, and since I have a customer service background, I do almost all of the daytime driving, which puts me in contact with most of our customers. I find that people are sometimes surprised that there’s a woman who is driving the truck, but they are also polite and respectful. I think there’s a change toward people seeing more and more women in the trucking business and it’s becoming much more common.”
“I think it’s important for anyone, male or female, to realize that Expediting is a lifestyle and you have to be able to work in a true team environment. We all have different talents and skills and each team member gravitates to tasks that suit their talents. I would advise women who want to become expediters to try it out as a contract driver (as we did) to see if it’s the right thing for you. Also, women need to not be intimidated because the industry is changing to reflect the growth of women in the industry, and that’s a good thing.”

ES is working for You!

Call us at 877.349.9303 and Never Stand Alone.

Please visit us on Facebook.

No CDL. No Problem.

hillpic-fixIn the world of science, there’s a principle know as Occam’s Razor: the easiest solution to a problem is usually the best. This rule can also be applied to Expediting. Just ask Independent Contractors Randy and Starr Hill, a husband and wife team who found a simple solution to a big problem, with help from Expediter Services.
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When Randy Hill found himself laid up from a severe back injury a few years ago, he and Starr’s financial future looked like it might be in jeopardy. They both knew there had to be solution to their situation, so they began to look for business opportunities online. “Randy spent a couple of years at home recovering from several back surgeries,” said Starr. “He had been a freight hauler for years and was looking for a way to get back into the business. The major criteria we were looking for was that any trucking opportunity would need to be low touch or no touch freight. He found Expediter Services online and gave them a call just to get some information.”

Kim Smith

Kim Smith, ES Recruiter

The Hill’s phone call put them in contact with ES Recruiter Kim Smith. It turned out to be a call that would help overcome a number of obstacles standing in the way of their success. “Randy had been spending a lot of time talking with Kim about our business goals and learning about Expediter Services. ES’s answers to our requirements, including no touch freight sounded good, but I was skeptical. I also spoke with Kim and she was able to overcome any apprehensions that I had. We decided to give ES a try. We started preparing everything on our end to get started as Contract Drivers, signed on with FedEx as our carrier. We hopped a bus to the ES offices, got our paperwork in order and took the truck to the carrier’s orientation. When we finished all of that, there was a 2014 Cascadia waiting on us,” said Starr.

Alicia Leslie

ES Fleet Manager, Alicia Leslie

There was only one problem, however. “In reality, Expediter Services actually only brought Randy on board. I was still working on getting my CDL, and had finished  the written portion and just needed to be trained on a truck to get qualified. Finishing this part of my CDL had put us behind in getting started. One day, Randy mentioned this problem to Kim. She made a couple of phone calls and quickly called us back with a solution: Randy could train me while he’s working in our truck, then when I was ready, I could go take my test to complete my CDL. We were blown away by such an easy solution and the great support from ES to help me finish my CDL. To be able to train with my husband in our own truck was so easy and truly a blessing. It goes without saying that I was a lot more comfortable and safe training with my husband versus a stranger. For anyone looking to get trained, especially women, I highly recommend this approach. We started the process to become Contract Drivers back in November of last year. By June of this year, I had my CDL and we’ve been on the road ever since, driving and making money. It’s wonderful! We absolutely love what we do!”
With their business finally up and running as a team, the road ahead is looking very good indeed. “A few weeks ago, we got a call from our Fleet Manager Alicia Leslie, telling us to drop by and pick up our brand new 2016 Cascadia. The truck is wonderful. It’s so nice, it kind of gets us to wondering what it would be like to actually own our own truck some day. And when that day comes, ES will be our choice. I know they’ll be there for us no matter what decision we make for our business.”

ES is working for You!

Call us at 877.349.9303 and Never Stand Alone.

Please visit us on Facebook.

Expediting 2016: The State of Finance, Credit and Lending

tractor & class 8 trucksFluctuations in business are nothing new, and as Expediters, we’ve learned to take the good times with the bad. It’s no secret that 2016 has seen a soft environment for freight. According to the CASS Freight Index report, as of June, freight is down 8.8 percent from June 2015. This situation is causing pressure on lending markets, as well as credit end users. In order to analyze and better understand these market forces, Spotlight News talked to four industry finance specialists to get their take on what’s down the road for finance, credit, and lending. Their answers may surprise you and even motivate some to reevaluate their business goals. But one thing is for certain, you won’t look at credit and lending the same way again — and you will also learn that there is safety in support in any economic environment.

Sarah Jones • District Finance Manager at Daimler Truck Financial for the Indianapolis Territory

daimlerlogoSLN: What are you seeing in Finance, Lending and Credit right now?
The financial strength at the moment is not going in the right direction. As we do all of the line renewals for the year, the ratings have gone down, and a lot of our owner operator delinquencies are up. Used truck values have been hurt somewhat and this was a leading indicator for the down tick.

SLN: To what do you attribute the recent downturn in the economy?
I attribute it to a number of things. Everyone stopped replacing units during the previous downturn and waited things out, and during the 2014 – 2015 era, people were replacing all of their equipment. So, your debt service ratios are a little high right now. And on top of this, you have the driver shortage where you have all this new equipment out there in the market. It’s not uncommon right now to see a lot of new equipment just sitting because there are no drivers to put in these trucks. Throw in slow freight on top of all this, and it all has a cumulative effect.

SLN: What do you see happening to finance and the economy from now through next year?
I think we’re leveling off. 2014 & 15 were high and it looks like we’re entering into a period of “normalcy” — it’s a good thing if you ask me. Driver retention is a priority for every fleet and you’re seeing carriers and support companies like Expediter Services introducing new and innovative ways to attract and keep drivers and we’re starting to see the fruits of that labor. I think 2017 is going to be a really good year.

SLN: Do you feel the election is having an effect on the market?
No doubt elections do have an effect because no one knows what is going to happen, but it’s proven that after every election, the economy always bounces right back initially. I’m truly not worried about it and once it’s behind us it will be business as usual.

SLN: Do you have any advice for customers?
I think the best thing you can do whether you’re an owner operator or a fleet is to make sure you’re prepared, organized and you’ve done your homework. As an owner operator, it’s especially important to align yourself with a carrier or a service company like Expediter Services. Having that umbrella of cost savings and support can make all the difference.

David Bibler • Finance Manager Stoops Freightliner Quality Trailer

stoopslogo2SLN: What are you seeing in the financial lending market right now?
I see a tightening of credit from the major players at the moment. They’re asking more questions, not necessarily not doing the business, but they are being more cautious and drilling deeper.

SLN: How does the fact that the lenders are drilling deeper effect your business?
With the lenders being more cautious and asking more questions, it slows down the process a little more and makes it more difficult for me and my staff to meet all the stipulations.

SLN: What are lenders looking at when it comes to making loans?
Some lenders will only consider individuals who have had at least five years experience as an owner operator, versus someone who has just been a company driver for a short time period. Many of these lenders were in the business during the previous couple of downturns and haven’t forgotten the affects created by a bad economy.
Also, the first truck and/or trailer are tough for the first time buyer (if not practically impossible). But what’s even tougher is the second and third truck, depending on how quickly the owner wants to grow. For instance, if a buyer were to come back a few months later, having bought a new truck and wants to buy another, that’s probably not going to happen. Whereas, years ago, depending on the financial strength of the individual, they may have had a better opportunity to make that happen. Now, lenders will want to see a couple of years of pay history at least in order to consider the loan.

SLN: What can a first time buyer do to increase his or her odds of getting a successful loan?
It really comes down to the individual. For example, an experienced company driver with five to six years driving experience, who is a home owner, a previous credit history with a car, etc., and is looking to buy a new truck — we might be able to do a deal. But putting a first time buyer in new equipment is slim to none, unless there’s a substantial down payment. This is because lenders have learned that this scenario is one of their biggest risks.
I think the toughest thing for equipment buyers to understand is that buying a truck isn’t like buying a car or a house, where your high credit consists of a few credit cards and a $10,000 car loan. Just because you have a 700 credit score doesn’t mean you’re going to get an approval.

Steps customers can take to show the best credit to lenders are:
• Get experience with a program at a fleet (such as ES)
• Buy used equipment to get established
Lending has come full circle. People used to buy a used truck, get experience as an owner operator, then trade that equipment in order to get a little newer truck, taking steps to build a business, and that’s the scenario where we are at the present; slow and steady growth.

SLN: What do you see for finance in the future?
Well, personally, I can’t wait for the election to be over with. I think this will help somewhat. Also, the economy has been on a slow burn over several years, which isn’t a terrible thing. I think we’re on the downside of this slow burn and I think we’re in for a soft landing, barring some kind of national catastrophe. To sum it up, I think the future is bright.

Steve Kochensparger • Finance Manager Expediter Equipment Finance

expediter equipment financeSLN: What are you seeing in the economy and finance right now?
The credit market has tightened up. It’s important for people to understand that there’s a big difference between personal credit versus commercial credit. The tightening up I mentioned primarily affects first time buyers because they come into a potential truck purchasing situation, sometimes with unrealistic expectations. They may have just gone down to their local car dealer, purchased a new pickup truck and gotten a 3.9% interest rate. Realistically, I may not be able to get them anything at all based on what their credit score is. It really comes down to comparable credit.

SLN: What do you mean by comparable credit?
We see a lot of people who just don’t have any depth to their credit report. They’ve had $12,000 car loans and two or three credit cards. They’ve got a pretty decent score, but there’s nothing there for a commercial lender to put their teeth into. This is one of the criteria that lenders are looking at now, what kind of length and depth the customer has in his credit report. Unfortunately, the recession of 2008 — 2010, caused a lot of problems even for experienced drivers, and some of those problems are now cleared up or are getting ready to be cleared. For instance, if you had a slow pay back in ’08, that will be coming off your credit report. But if you had a tax lein or similar, that stays on your record until it’s satisfied. I’ve pulled more poor credit in the past couple of years than I’ve seen in a long time.

SLN: What do you attribute to the recent rash of poor credit you’ve seen?
It’s due to the poor economy, definitely. People just aren’t working like they’d like to be working. There are only so many jobs to go around and if you take a job just to have a job, then you might not be making anywhere close to what you were making before. When it comes to truck drivers, freight has been off for about a year or so, especially in the first and second quarters of this year. This effects the trucking community in a couple of ways. They know they need a new truck, but they don’t have the revenue, so they’re holding their current truck together the best they can and their maintenance goes up. Every year you own a truck, the cost to operate goes up. There’s more maintenance of course, but the big killer is when the truck is down, you’re not making revenue and there’s no way to make it up once you miss that opportunity.

SLN: Is being an Owner Operator for everyone?
A lot of people find out that being an Owner Operator isn’t always the answer unless they have a really good truck and a reserve of cash to see them through daily operating expenses and even some unforeseen maintenance costs.

SLN: Where do you see Finance and the economy going from now until next year?
We are seeing a pick up in the freight. Freight like anything else in the economy goes through cycles and what we’ve been seeing is nothing out of the ordinary. I don’t think people were looking for this last downturn as much as they should have, and I think this has maybe caught some folks unaware. One of the things we’re seeing as a result is that the cash requirement for lenders has gone up, while the available cash for buyers has gone down. This makes putting a deal together somewhat harder. But hopefully, we will continue to see an improvement in freight and this will relieve some of the pressure we’re seeing in the lending markets.

SLN: How can potential owners operators prepare and protect their positions in a down market?
When you buy a truck as an owner operator, you’re not just buying a truck, you’re starting a business and you have to deal with everything that goes along with that. I would recommend anyone wanting to own a truck and start a business, to align themselves with an entity like Expediter Services (which is unique in the market because of what they offer) that can provide support and cost savings like fuel discounts, insurance and even maintenance. I see so many new owners leaving “money on the table” because they don’t take advantage of the programs offered by these type of companies.

Jeff Tacker • Vice President of Operations Expediter Services

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SLN: What is your take on Finance, Lending and Credit right now?


Like everyone else, we’re seeing a tightening of the credit markets, putting pressure on lenders and customers of credit. There are a couple of key factors at play here, among them being a soft freight environment, and an acute driver shortage in the market. The first couple of quarters of 2016 were a real low point for freight. These are areas that Expediter Services is keen to bring our resources to bear in order to help the industry, and our community as a whole.

SLN: You mentioned helping the industry and your community. What is Expediter Services doing?
ES is unlike any company in the industry. First of all, we’re a service company. What I mean by that is we are here to provide support to independent contractors, owner operators and fleet owners in the form of programs and value added initiatives to save money on fuel, insurance, and maintenance items, in conjunction with tools to help maximize utilization. We are also in the business to serve and support our carrier’s efforts by being the largest expediting capacity provider in the country.
Through our finance arm, Expediter Equipment Finance, we have access to capital, giving us the ability to make loans for equipment that other lenders in the market simply won’t or can’t do. A good example of this is our PTO (Path to Ownership) that takes into account your work history with Expediter Services when it comes to getting a loan. We feel it’s our support, programs, benefits and options that set us apart in the industry and will be beneficial to anyone looking for opportunities during a good and bad economy.

SLN: How do you see 2016 and 2017 shaping up?
From the data we’ve seen, there is a leveling out of the deep and slow freight trough we experienced earlier in the year. We feel a positive economic trend is on the horizon. We urge anyone who is looking for support and opportunity to contact Expediter Services to learn more about how we can support your efforts through good times and bad.

ES is working for You!

Call us at 877.349.9303 and Never Stand Alone.

Please visit us on Facebook.

There’s No Glass Ceiling in Our Trucks

Readers of Spotlight News are familiar with our continuing online series, “Women in Expediting”, where we shine the light on women who have made successful careers in an industry that’s been traditionally dominated by men.
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2016-0920-Glass-Ceiling-spotlightExpediter Services is proud to promote Women in Expediting, and according to Jason Williams, President of Expediter Services, company efforts are paying off as the percentage of women in the industry utilizing our services is growing. “Expediter Services supports Women in Expediting and offers an equal opportunity for women to enter the business. Our efforts are getting results as the national average of men in the transportation industry at the beginning of 2016 was approximately 95% male. As of today, the percentage in our community, utilizing our services is 70% men to 30% women. ES will continue to offer opportunities for women to become successful in Expediting. We want women to know that there’s no glass ceiling in our trucks.

“As more and more women enter into Expediting, their roles vary depending upon their skill set and business goals. For instance, not all women are drivers or owners. Many gravitate toward other opportunities that support and grow their company business, including recruiting, bookkeeping and freight management, to name a few. It is becoming even more clear that as women move into Expediting, their talents are needed and welcomed in the industry.
It’s also important to know that Expediter Services offers opportunity for anyone looking to enter Expediting without regard to gender, race or creed. We provide opportunity and support programs to help you succeed at your level of choice. It’s what we do every day!

Did you also know that the Expediting industry as a whole has a number of advantages over TL and LTL trucking that helps women integrate quickly in order to create income and a successful career track, including:
– You can enter Expediting with a Class B license and learn on-the-job
– A family member can teach you the ropes
– You can advance your career trajectory by qualifying for credentials, such as such as HazMat, Passport, and DOD certifications, creating career-long enhanced income opportunities
– 99% no touch freight

And that’s not all. Expediting also has definite lifestyle advantages, including:
– All ES straight trucks feature automatic transmissions, meaning less fatigue
– You can park a straight truck practically anywhere, enhancing your safety and lifestyle (malls, restaurants, RV parks, campgrounds and much more) — you don’t have to park at truck stops or places that make you uncomfortable
– Our straight trucks cabins are more ergonomic and comfortable — cabins and switchgear are designed with women’s needs in mind
– You can train and partner with a spouse or whomever you choose — you’re not stuck with someone you don’t know in order to learn the business
– More flexible working hours
– ES has certified diesel mechanics answering the phone 24 hours a day to handle breakdowns
In some respects, the rapid influx of women into trucking has left the industry somewhat unprepared. The exception to this situation is Expediter Services.
circle of success expediter services

ES has in place a tried-and-true support system that allows women to enter into Expediting at their level of choice and become productive and successful almost immediately through our Circle of Success business model. In addition, ES is staffed by an experienced support team that includes a large number of  women, as well as men, who understand where you are coming from and who know how to help when and where you need it.

ES supports you with proven support services, including:
– Premium Contract Driver Services
– Path to Ownership
– Owner Operator Program
– Expediter Equipment Finance
– Back Office Support
– Settlement Support
– 24-hour Breakdown Support
– Maintenance Support
– Insurance Services

If you’re interested in our Contract Driver services and opportunities, please contact Kim Smith in Recruiting at 877-349-9303, ext. 121 or email her at [email protected]
If you’re interested in our industry leading Owner Operator services and opportunities, please contact April Holland, our Owner Operator Program Coordinator at 877-349-9303, ext. 106 or email her at [email protected]

Visit our Women in Expediting page to learn about how you can get started today with your new career.
Stay tuned for another edition of Women in Expediting in a future issue of Spotlight News!

ES is working for You!

Call us at 877.349.9303 and Never Stand Alone.

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A New Straight Truck & More Opportunity

drobnecks-fixIt seems that everyday, more and more people are discovering the advantages of the Expediting lifestyle. Not only is it a great way to make a living, it’s also a terrific way for a husband and wife team (or anyone for that matter) to spend time together, traveling the country in the comfortable accommodations offered by a quality straight truck. And that’s just what Charles “Chuck” Drobneck and his wife and driving partner Angie decided to do, with a little help from Expediter Equipment Finance and Expediter Truck Sales.
ES-logo-short-72“Angie and I got our CDL’s together back in 2012 and started driving tractor trailers for a trucking company. But from day one, we knew that we didn’t just want to drive for other people. We knew that some day we would own our own truck,” said Chuck. “After driving for about a year, we signed on with FedEx as long-haul Expediters, but the more we spoke with people in the business, the more interested we became in trying the smaller, more maneuverable straight trucks.”
The Drobnecks started doing research online and before long, they were in touch with Steve Kochensparger at Expediter Equipment Finance. “We told Steve about our desire to find a good used straight truck. He helped us get pre-qualified, which was nice because we knew just how much truck we could afford. As the financing was being prepared, we found a truck that we liked at the Expediter Truck Sales’ website — a 2014 custom refrigerated Volvo 780. We contacted Danny Vernon, ETS Sales Manager about the consignment truck he had listed for another owner, and in a couple of weeks we had our truck. The process was straight forward and done efficiently,” said Chuck.
Their new Volvo had only 372,000 miles on the odometer. It features a 110″ Loaded ICT Sleeper with a shower/toilet and an eighteen-foot Supreme Refrigerated Box. “We’ve been in the truck since mid-August and absolutely love it,” said Angie. “The shower/toilet really sold us on this truck. We’re looking forward to many years and many miles of service as a white glove qualified team.”
And speaking of their white glove qualifications, Chuck had this to say about the importance of having enhanced credentials. “We’re excited about our new truck. It’s set up great to help us maximize our earning potential. Having enhanced credentials (both driver and truck) is advantageous in this business because we’re able to take a wider range of loads. Even in remote areas, we can often pick up loads that without the credentials, we would have to dead head out. I would recommend enhanced credentials to anyone looking for more opportunity in Expediting.
Spotlight also took the opportunity to talk with Angie about being a Women in Expediting. “I’ve found that as a woman, I get a lot of respect as a business owner and as a driver. People are always curious as to how we manage as an Expediting team and as husband and wife. I drive and do the bookkeeping, because that’s my background. We love the travel and get to visit our family around the country. I always tell women who are interested in Expediting to keep an open mind. It’s a good way to make a living and spend time with your spouse.”
As for future plans, Chuck is optimistic. “I can see us adding another truck or two in the future, depending on the economy. But one thing is for sure, Expediter Services will be a part of it.”

ES is working for You!

Call us at 877.349.9303 and Never Stand Alone.

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ES Supports My Choices


Paul Smith and his daughter & driving partner Lindsay

Former NBA coach, Pat Riley famously said, “Look for your choices, pick the best one, then go with it.” Although he was referring to the game of basketball, his advice can easily be applied to the business of Expediting. In this issue of Spotlight News, we look at the Expediting career of Paul Smith, a former Owner Operator who parked his straight truck to become an independent contract driver with Expediter Services. Now signed on with FedEx’s white glove service, he’s a man who has made a number of choices over the years that have enabled him to run his business his way.
Smith began his trucking career in 1985. After years of driving over-the-road, he was ready for something different and chose Expediting as his new focus in 2012. His choice led him to Expediter Services. “I had heard about Expediting by talking to people in the business. I looked into it and contacted FedEx. They reviewed my information and recommended I find a unit to operate…which led me to Expediter Services. I was soon driving for ES as a contract driver, but driving as a contractor turned out to be a short-term proposition.”

His new career as an independent contract driver was soon cut short, however, due to an unusual agreement with a potential “new” driving partner. “Shortly after I began driving for ES as a contractor, my daughter, Lindsay, became quite interested in these small straight trucks and began asking all kinds of questions about them, even mentioning that she may want to drive one some day. I jokingly told her that if she got her CDL, I would buy a truck, and she could be my driving partner (not expecting she’d follow through with it). Before I knew it, she actually got her license. I was surprised and didn’t really know what to do, so I decided to keep my word and went out and bought a truck. Not to put too fine a point on it, but buying that truck turned out to be a mistake!”
es support services logo small
The “mistake” Smith refers to was his choice to buy a truck based solely upon price. Consequently, he was also about to make a choice that would greatly benefit his career and future earning potential in the form of acquiring enhanced credentials. “The truck I wound up buying was purchased from a third party and based solely on the fact that it was the cheapest truck I could find. From the get-go there were maintenance issues and in December of 2015, after three years of troubled ownership, I decided to park it rather than spend any more money fixing it up. And since I was already operating under Expediter Management Services, I called my fleet manager, Patrick Bertrand and told him I wanted to become a contract driver once again — but this time I wanted to drive as a white glove operator. He said “no problem” and set me up driving for the surface fleet while I went through the qualification process of earning my enhanced credentials. About a month later, I was white glove qualified. ES placed me in a brand new 2015 Cascadia with a Bolt custom sleeper. It’s a great truck! “

Smith’s decision to join the white glove service was founded on more than just earning potential. And he would soon discover that gaining enhanced credentials would offer the personal fulfillment he craved, as well as more opportunity. “My choice to be a white glove driver was the result of my desire to do something different. I think it’s important to always do things that challenge you personally and professionally. White glove allows me to do different tasks every day. No two jobs are the same. As a white glove driver, I have to adapt to the situation, as well as the people I deal with. I love the variety! My enhanced credentials have also helped me stay busy, even during recent periods of soft freight. Having white glove qualifications truly opens up opportunities that I simply did not have before. I can honestly say that I’ve made more money as a contract driver than I did as an owner operator. This may not be true for some owner operators, but it certainly was for me due to the fact that I bought the wrong truck from the wrong person. My bad choice of trucks affected my earning potential as an owner.”
never stand along
“It’s extremely rare to find a company in the trucking business that supports your choices. Whether I’m an owner or a contract driver, ES has given me the support and freedom to pursue my business goals. You really can’t ask for much more than that,” said Smith. As for the future, let’s just say he’s happy doing what he loves. “I’m truly content doing what I’m doing. I don’t have to worry about equipment or maintenance. It’s such a contrast compared to where I was before becoming a contract driver again. Where I am right now suits me just fine. After all, it’s my choice, and with Expediter Services I Never Stand Alone.”

ES is working for You!

Call us at 877.349.9303 and Never Stand Alone.

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Steady Loads and a Stable Income

There are times in life when the road ahead is uncertain and circumstances beyond your control converge to steer your career and your income into a ditch. And that’s just where Cody Settles and his wife Brandi found themselves during the Blue Bell ice cream recall of 2015.
“I worked for Blue Bell as a driver when the big product recall hit,” said Cody. “The company was in trouble and we were forced to pick up millions of units of ice cream from stores. No one really knew where the whole thing was going. We just knew that it wasn’t going to be good!”
As a result, Cody found himself between the proverbial rock and a hard place. “Things got so bad, my territorial manager even went out and bought his own truck, and began driving for Panther Expedited Services as a hedge against losing his job; which eventually did happen. And as it turned out, I was the only driver in my territory to get laid off. He kept telling me he thought Blue Bell would hire me back, but I knew in my heart, I had to move on and find something else. That’s when my ex-manager told me his new truck was working out well and Expediting was where I needed to be. Right away, Brandi went to get her CDL and we soon made a call that would start us out on the road to Expediting success.”
es support services logo small

Cody didn’t know it at the time, but he and Brandi’s life was about to change for the positive with one phone call to Expediter Services. “Since my manager had such good luck with Panther, I contacted them and explained my situation and future goals. Based on my current needs and future plans (possible truck ownership), they referred me straight away to Expediter Services — that was in March of this year. The first person I spoke to was Kim Smith. She was extremely helpful and got us into a 2014 Cascadia from ES’s fleet — and let me tell you, this truck is nice! We then went through Panther’s orientation and hit the road.”

never stand along

“Since we started at Expediter Services, signed on with Panther as our carrier, we’re doing very well. The loads are steady, helping us generate a good and stable income,” said Cody. “We’re staying really busy and it motivates us to stay on the road as much as we can. We love it! The amount of support we get from the people at ES is extremely helpful, too. When we have questions, Bobby Gardner is just a phone call away. When you’re new to the Expediting business, it’s great to have someone to answer questions and help you no matter what. I would also like to give a shout out to Sue Robinson and Debbie Acker in back office support who make sure our settlements are always on-time and accurate. When ES says you Never Stand Alone, they really mean it.”
When asked about their plans for the future, Cody and Brandi both agreed that they are in a good place. “Maybe at some point we’ll buy our own truck. But right now, we’re really enjoying where we are right now. We’re grateful for the opportunity to be able to make a good living doing what we love, and Expediter Services plays a big part in our success.”

ES is working for You!

Call us at 877.349.9303 and Never Stand Alone.

Please visit us on Facebook.

Love, Trust and a New Straight Truck

Have you ever noticed that people who are in the Expediting business love what they do? They have a real passion for their work, their equipment and the road. But what is it that brings people into Expediting from over-the-road or other types of trucking? For Howard and Sylvia Crabtree, Expediting presented an opportunity for a better quality of life, a better quality of customers and more earning potential.
“Howard and I have been driving and business partners in trucking for over fifteen years. For ten years, we drove tractor trailers as over-the-road truckers. We became interested in Expediting by talking to people in the business. After doing some research, we signed on with Panther as an Expediting team. From day one we knew we had made the right decision. We were able to pick up more loads and make more money. The lifestyle of Expediting is also a step up from what we had. We love it! I can’t imagine us doing any other kind of trucking,” said Sylvia.
The Crabtree’s foray into Expediting started off well, but as in any business, there are always hurdles to over come. “The only drawback to starting our Expediting business was our truck,  said Sylvia. “From our previous trucking job, we were still driving a tractor trailer. The sleeper was really small and was a uncomfortable for the both of us. We always knew that a straight truck was in our future. In July, we made the decision that we had to get a straight truck and called Expediter Truck Sales. We spoke with Danny Vernon and told him what we wanted. He found us a truck right away. We actually bought the truck sight unseen, never seeing it until the day we picked it up. We put a lot of trust in Expediter Truck Sales and they really came through for us. Our new truck, a 2014 Cascadia has a 100-inch Bolt custom sleeper. It’s like moving from a cracker box to a mansion! We’ve been in the truck for a couple of weeks now and the sheer size of it is taking some getting used to, but we’ll manage,” said Sylvia, laughingly.
She explained that the buying process was simple, as well. “Once ETS found us a truck, we were soon in touch with Expediter Equipment Finance. The whole process was quick and easy. It really is convenient the way Expediter Services does things, everything is under one roof. It’s just so convenient. I don’t know why anyone would buy a truck any other way.” When asked if another truck was in their future, Sylvia was quick to point out that she and Howard are happy right where they are. “We’ve been driving together for a long time and we’re in a good place in our business and in our lives. We’re content to stay with our one truck. But for anyone looking to grow and expand, ES is a good way to make that happen.”


We also asked Sylvia about her experience being a woman in Expediting. “My role within the team involves doing a lot of driving. Our new straight truck makes this so much easier than maneuvering our eighteen wheeler. I actually enjoy driving it! As for being a women in this industry, some people are shocked that I can handle driving a truck and manage such a business, but they respect me, especially when they find out how long I’ve been doing it. I would recommend Expediting to any woman looking for a good career. I love it and can’t imagine doing anything else.”

ES is working for You!

Call us at 877.349.9303 and Never Stand Alone.

Please visit us on Facebook.

Contact Our Team at 877-349-9303